Return Policy: Returns are accepted under specific conditions: Products must remain unused, including unopened soap boxes and sleeves enclosing soap bars. Damaged items must be reported to us within 24 hours, accompanied by photographic evidence via email (info@boketto.co.za) or WhatsApp (066 143 1003) *Monday to Friday, 9am to 4pm. Return shipping costs are the responsibility of the buyer. Refunds are processed upon receipt of either the damaged goods or the products in their original, unopened packaging. Please note that our return policy applies exclusively to wholesale purchases.